Your Visit

We want to make your visit to SASH as smooth as possible.

We want to make your visit at SASH as smooth as possible

Looking for information about your visit to SASH? If so read on to find out everything you need to know.
Visiting the Vet
SASH Doctor with dog owners

Emergencies

An appointment or referral is not required if your pet is coming to SASH for an emergency. Your pet will be triaged and seen in order of urgency. Visit our emergency page for more information  here.

Making a Specialist Appointment

If you are seeing a specialist, you will need a referral – the same way you would need one from your GP if you were going to see a specialist.

Your local veterinarian can refer you to us, or if you’ve presented at emergency, our team there can make a referral to a specialist for you.

Once you have a referral from you vet, please contact us on 02 9190 6805 to make an appointment. We will need :

  • Name (yours and your pet’s)
  • Address
  • Telephone number and email address
  • A brief explanation of why your pet is unwell
  • Name of your vet and their clinic/practice name
  • The specialist you have been referred to

On The Day Of Your Appointment

Please do not feed your pet after 10pm the evening before, unless your pet is diabetic, or very young. Avain and Exotics pets such as birds do not need to be fasted.

Please be aware of our current COVID guidelines here.

What To Bring To Your Specialist Appointment

  • Please access our portal before the appointment and complete the required fields to ensure we have up to date details for you and your pet. Please note: with the interest of your pet’s care in mind, we may book in provisional imaging/procedures to ensure you have a reservation should you need it. These will be visible in the portal but won’t be proceeded with until approved by you.
  • If you cannot access the customer portal, please ensure you  complete our “New Client form”. Please click here to download or print the form
  • Please ensure your vet has sent through your pets relevant history (24- 48 hours prior to your appointment) and a brief summary of the problem.
  • X-rays, scans or other information – this may also be sent to us in advance by your vet
  • Medication – please bring along any medication your vet may have prescribed
  •  It is a good idea to make some brief notes about your pet’s illness e.g. any signs you may have noticed, dates of events or even a brief video. It is also worth making a list of your own queries or concerns before the consultation

What To Expect During The Appointment

During your appointment, the specialist vet will take down your pet’s full medical history. Then after your pet is examined, they will discuss any findings, initial diagnosis and if further tests or procedures (X-rays, blood tests, surgery) are required. Your pet might be able to go home with suggestions for management or treatment. But if further investigation is required, your pet may need to be admitted.

If your pet is admitted it will only be after all costs and treatments have been discussed. Remember surgery and some treatments can be expensive; so make sure to read through the treatment plan you have been given, and chat to SASH if you have any concerns. When your pet is admitted, a 50% minimum deposit is required.

Once admitted to SASH our team will regularly update you on your pet’s condition, but you can call reception if you have any specific concerns

What Happens After The Appointment?

When it’s time for your pet to come home, we ask that you settle your account at reception. If you have pet insurance, please ensure you have updated your insurance details in the portal. We may also be able to process your claim via GapOnlyTM

A summary of your pets medical condition, and next steps will be given to you and a detailed report will be sent to your local vet.

Even though your pet has been discharged with SASH, we will continue to work closely with you and your local vet to make sure your beloved pet has the smoothest recovery possible.

Payment Options

At SASH, we have a few payment options available for our clients which can assist to cover the cost of treatments if required. We do also accept cash as a choice of payment.

We encourage our clients to speak to our friendly Reception team if you would like any further information about the various payment options. You can also learn more about ZIP and VetPay by clicking on the logos below.

SASH Visa logo
SASH Zip Options

You can sign up for Zip Pay or Zip Money via their website and select SASH as the store name. 

Once you have applied, you can download their payment app and use it to settle your account with SASH once your consultation is complete.  We recommend researching these options prior to your appointment.

All you need is:
  • A valid email address and mobile number.
  • Be at least 18 years old.
  • Be an Australian Citizen or Permanent Resident.
  • Have a good credit history.
  • Read more about what you need to apply for Zip Pay and Zip Money.

How to use Zip:

  • Choose the account that’s right for you.
  • Sign up and get a decision in minutes.
  • Select Zip at reception.
  • Log into your account to set up your a repayment schedule to suit your lifestyle.
  • Reuse your account anywhere you see the Zip logo
Repayments:
  • Choose from weekly, fortnightly or monthly payments to suit your lifestyle.
  • Repayments start from $40 a month and are based on your account’s credit limit
How to use Zip:
  • Choose the account that’s right for you.
  • Sign up and get a decision in minutes.
  • Select Zip at reception.
  • Log into your account to set up your a repayment schedule to suit your lifestyle.
  • Reuse your account anywhere you see the Zip logo
Fees & interest:
  • Zip Pay purchases are interest free, always.
  • Zip Money is interest free if you pay off your purchases within the interest free period.
  • Standard interest rate of 19.9% applies after the interest free period.
  • The $6.00 monthly account fee is waived if you pay your balance by the due date.
  • If there’s nothing owing on your account, there’s nothing to pay and no fees.
Returns & refunds:
  • If your refund request meets SASH’s refunds policy, the purchase amount will be credited back to your Zip account.

The below FAQ’s are from the Zip website. Please ensure you have read the information regarding repayments, interest and fees for Zip Pay and Zip Money prior to applying.

Payment Plans

We’re partnered with 2 separate providers who offer repayment plans. If you are interested in a financing option, we recommend looking at these options before your consultation at SASH to ensure you can get the coverage you need.

VetPay specialises in financing veterinary care. They provide a 90 day pre-approval, with low interest rates for the term of your contract.

Visit  https://www.vetpay.com.au/apply-for-vetpay/ to apply for Vet Pay online, and ensure:

  • You are the primary pet owner
  • You are 18 years old or over
  • You meet their credit requirements
  • You are have a good credit history
  • You are an Australian citizen or permanent resident

GapOnly® payments

We’ve partnered with GapOnly®, which means if you have pet insurance you might be able to claim your benefit at the time of consult, and only pay the remaining balance.

In the last 12 months, ~50% of claims processed at SASH were eligible for GapOnly®  payments.

GapOnly® covers the following pet insurance providers:

If you have pet insurance, please have your provider name and policy number handy when you visit SASH and our friendly Client Services team can advise if your consultation or procedure is eligible for a GapOnly® payment. We can organise this payment while you’re in your consult.