Small Animal Specialist Hospital (SASH) is Australia’s leading specialist referral facility. SASH has more than 15 departments who work collaboratively on a variety of challenging cases. We are searching for a positive and energetic Contact Centre Team Leader to oversee our established client services contact centre team. This person will have the opportunity to work closely with several key stakeholders to drive client engagement and provide service excellence for all pet owners and their furry, feathered or scaled loved ones.
The Contact Centre Manager is responsible for the development, growth and leadership of the Contact Centre team headquartered in North Ryde, servicing all SASH hospitals across NSW. This involves providing a world class Contact Centre service offering to the vet and pet owning community, and our SASH team.
By gaining a deep understanding of customer requirements and the veterinary healthcare industry, you will define and develop best practice processes, identify, and adopt the correct technological enablers to maximise performance and customer experience, and be responsible for the recruitment, coaching and performance management of a diverse Contact Centre team.
This role will be responsible for the following:
We are looking for someone who can take our client services contact centre team to the next level by driving performance and fostering an engaging environment. This person will need to be hands-on, enjoy multi-tasking and be able to meet deadlines effectively.
You will be joining SASH at a very exciting time with a variety of opportunities available for the right person. This is a chance for you to be extremely hands on with your approach and push yourself outside your comfort zone, while building on your existing leadership skills. The animal health care industry is extremely rewarding, with this role being central in supporting SASH to enrich the lives of pets and their families.
If you are interested in joining a supportive team, with excellent facilities and challenging and rewarding cases, we would love to hear from you! The next step is to forward your resume with a cover letter: Attention Matthew Lacey quoting Reference No: CCTLNR/Mar to email: email@example.com