The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across 2 locations, North Ryde and Tuggerah. At SASH, we are committed to providing exceptional care and service to pets, their families and the veterinary community. Our Client Services team form an integral part of our vision to help pets and their families live their best life – and we are passionate about creating a world-class training program to provide the tools and support they need to deliver an unparalleled customer experience.
We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries, and continue to experience a high level of growth across our network of hospitals. We understand the value a world-class training program will provide to our growing team and are searching for an experienced, positive and hardworking Client Services Trainer to join us.
Reporting to the Manager of Marketing and Client Experience you will be responsible for the transformation of our Client Services’ training program for our front of house concierge, contact centre and administration functions.
Through the development and implementation of a world class training program, you will support our team to achieve best practice in consistency, efficiency and outstanding customer service. The successful candidate will be required to:
You will be joining SASH at a very exciting time of business growth and transformation.
The Client Services Trainer role provides a dynamic opportunity to affect genuine change in an organisation that helps pets and their families live their best life.
If you are interested in joining our supportive Client Services team, please forward your resume with a cover letter – Attention: Matthew Lacey quoting Reference No: CCTW/FEB