COVID-19 Information

Current Changes 26 June 2021

The NSW government has introduced new restrictions and stay-at-home orders have been extended across all of Greater Sydney including the Blue Mountains, Central Coast and Wollongong from 6pm 26 June.

SASH remains open as an essential service, however we ask that you follow our contactless consultation.

You must remain at home in accordance with the government self-isolation rules if you:

  • are waiting on a COVID19 test result
  • have tested positive for COVID19
  • have been in close contact with someone who has tested positive with COVID19.

Contactless Consultation

If you have tested positive for COVID 19, been in close contact with someone who has COVID19, or you are waiting on test results, you must remain at home in accordance with the government self-isolation rules. Please ask a friend or family member to bring your pet to SASH on your behalf.

Arriving at SASH for your appointment

When you arrive at SASH, please remain in your vehicle and call Client Services on (02) 9190 6805 or Tuggerah (02) 4044 1779.

We will then ask you to wait in your car with your pet while we notify the specialist of your arrival. 

Please ensure you wear a mask.

Your Consultation

When the specialist is ready to see your pet, a member of our SASH clinical team will come to your vehicle to collect your pet. They will be wearing full Personal Protective Equipment (PPE) when approaching your vehicle to ensure infection control and maintain the safety of you, your loved one, and our team.

The Specialist will then call your mobile and talk you through the consultation.

Once the consultation is complete, we will advise if your pet needs further testing or hospital admission, or if they’re ready to come home with you.

Paperwork and Payment

After the consultation has been completed we will prepare your paperwork including any treatment plans or medication scripts.

We will then call you to arrange payment over the phone after which you will be reunited with your beloved pet.

Information for customers who have tested positive or been in contact with a person who has tested positive for COVID-19

If you have tested positive for COVID 19, been in close contact with someone who has COVID19, or you are waiting on test results, you must remain at home in accordance with the government self-isolation rules. Please ask a friend or family member to bring your pet to SASH on your behalf.

Maintaining mental health and well-being

It is crucial at this time that you maintain your own wellbeing, especially mental health. There are many resources available to assist you with managing anxiety

Some basic ideas include:

  • Pat your pets! There is a lot of research surrounding the positive impact pets have on our mental health.
  • Limit reading social media posts to once or twice a day for set periods of time. Scrolling through continual updates can overwhelm you.
  • While we are reducing physical social contact, ensure you reach out to family and friends to make sure you don’t feel isolated. Services like FaceTime, Zoom or Google Hangouts enable video conferencing – allowing you to chat with loved ones remotely.
  • Create a daily list of positive things and things you are grateful for.
  • Check in with elderly neighbours and other people in need in your community.

Can your Pet get COVID-19?

18 March 2020

Leading Veterinary Diagnostic Company Sees No COVID-19 Cases in Pets

Thousands of canine and feline specimens tested surfaced no positive results to date.

WESTBROOK, Maine, March 13, 2020—IDEXX Laboratories, Inc. (NASDAQ: IDXX), a global leader in veterinary diagnostics and software, today announced that the company has seen no positive results in pets to date of SARS-CoV-2, the coronavirus strain responsible for the coronavirus disease 2019 (COVID-19) respiratory outbreak in humans. IDEXX evaluated thousands of canine and feline specimens during validation of a new veterinary test system for the COVID-19 virus. The specimens used for test development and validation were obtained from specimens submitted to IDEXX Reference Laboratories for PCR testing.

These new test results align with the current expert understanding that COVID-19 is primarily transmitted person-to-person and supports the recommendation against testing pets for the COVID-19 virus. For dogs or cats presenting with respiratory signs, the recommendation is to contact a veterinarian to test for more common respiratory pathogens.

“Should leading health authorities determine it is clinically relevant to test pets for the COVID-19 virus, IDEXX will be ready to make the IDEXX SARS-CoV-2 (COVID-19) RealPCR™ Test available,” said Jay Mazelsky, President and Chief Executive Officer of IDEXX Laboratories. “Pets are important members of our family, and we want to keep them healthy and safe. We will continue to monitor COVID-19 and pet health across our global IDEXX Reference Laboratories network as this situation evolves.”

IDEXX Reference Laboratories is a global network of more than 80 laboratories united by a shared commitment to advancing pet care. IDEXX never stops looking for new ways to do more and discover more to enhance the health and well-being of pets, people, and livestock. Customers worldwide benefit from the company’s sophisticated network of veterinary reference laboratories in the United States, Canada, Australia, New Zealand, Japan, South Korea, South Africa, Brazil, and across Europe, which offer the most complete and advanced menu of tests in the industry. 

For the most up-to-date information on the risk of COVID-19 virus transmission to animals and COVID-19 disease, please visit the U.S. Centers for Disease Control and Prevention, the American Veterinary Medical Association, or the World Organisation for Animal Health COVID-19 resource pages. 

For additional resources from IDEXX, visit